Park Mark and BPA Certified!
By using the website and services provided by Airside Parking Limited, I agree to the below terms and conditions
Airside Parking Limited (“the Company”) - Car parking terms
and conditions
These terms and conditions apply to car park bookings made
on our website - https://www.airsideparking.com/ (“Website”)
Please read these terms and conditions through carefully.
General
1.1 These terms and conditions ("Terms") apply to all bookings for services made via the Website. You will be able to see these Terms before confirming your order with us and you must confirm you have read and accept these terms and conditions before confirming your purchase.
1.2 Any contract made between you and us is governed by English law and any dispute between us will be resolved exclusively in the courts of England and Wales.
1.3 In these Terms, references to "the Airport" is with reference to Heathrow Airport (all terminals).
1.4 These Terms, along with all other relevant terms and conditions that are referred to in these Terms and any other terms referred throughout the booking process (including those available online from third party operators and our sales agents), constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.
1.5 We reserve the right if prevented from supplying the car parking due to circumstances outside of our control to cancel our contract or provide a suitable alternative parking location at no extra charge. We will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required we will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur caused by circumstances outside of our control.
1.6 We are only supplying you with car parking only under the contract and will not be responsible for any other costs (such as those levied by the Airport for dropping off), compensation or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements.
1.7 No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing by the director of the Company.
1.8 Although we attempt to provide our customers with a
satisfactory service should you wish to make a complaint, we invite you to do
so via email to admin@airsideparking.com.
Your Booking
2.1 Bookings can only be made by persons aged 18 years or over.
2.2 You are entering into a contract with the Company for the car parking product as described on the website for the dates and times confirmed in the online booking process and set out in your booking confirmation. The date of the contract is the date of confirmation of the booking by email. Your booking is only valid for the designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.
2.3 Bookings must be made at least 72 hours before all Meet and Greet (“M&G”) and electric vehicle charging bookings) prior to your arrival time. All bookings are subject to availability and the Company reserves the right to withdraw availability at its entire discretion for a given date.
2.4 When you book car parking via our website you will be given a unique booking reference number, you will need this if you want to make any changes to your booking.
2.5 You are not allowed to resell or transfer any booking (in whole or in part).
2.6 The price you pay is the price accepted and confirmed to you during the online or phone booking process. All prices are in pounds sterling and may/may not include Value Added Tax and all applicable taxes. The price you pay is fixed for the duration of your stay.
2.7 A height restriction of 2M (6 ft. 6 inches) applies to all bookings.
2.8 Where you have booked electric vehicle charging or
M&G parking you will be asked to provide the details of your return flight,
including your return time. If the information you provide is incorrect there
may be a delay in returning your vehicle of up to 3 hours, and/or your vehicle
may not be charged upon your return.
Payment
3.1 Payment must be made in advance and online. Payment may be made using one of the payment methods set out on the website. We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.
3.2 When you have completed your booking having provided all
of the necessary details, we will send you email confirmation of your booking.
You are responsible for supplying a valid email and we cannot be held
responsible for non-delivery due to transmission failure or an incorrect
address details provided to you.
Cancellations and Amendments
4.1 Where you have booked your car parking or electric vehicle charging directly through our website, you can cancel the contract by giving us at least 48 hours notice prior to the car park arrival time on the date of your booking. You will then receive email confirmation of the cancellation. Any bookings cancelled within 48 hours of the car park arrival date will not be refunded.
4.2 You can cancel/amend your booking by visiting our website you used to book and follow the online instructions.
4.3 In the event of any problems, you may alternatively cancel by emailing us on admin@airsideparking.com
4.4 Bookings made less than 24 hours before arrival at the car park cannot be cancelled and are non-refundable.
4.5 No refund will be given for any days booked and left unused, if you make any other changes after your car park arrival date or if you do not use your booking (including where a cable is not provided for electric vehicle charging under clause 7.2).
4.6 Where you want to reduce the number of days in your car parking booking, the Company must receive notice of your change to your booking at least 24 hours before the car park arrival date and time.
4.7 If you do not give the required advance notice as
stated, no refund will be given or if the change requires additional parking
days to those indicated in your booking you will be required to pay the full
daily rate from time to time of the relevant car park.
Entry/Exit Procedures
5.1 You must enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page.
5.2 Your booking is only valid on the specified dates. Any
additional car park charges incurred as a result of non-compliance with
entry/exit instructions or use of a different car park will be payable upon
exit of the car park and will not be refunded.
Car Park Conditions of Use
6.1 You acknowledge that you enter into this contract with us on the basis of these Terms. You agree to indemnify us for any losses we suffer in respect of any breach of these Terms, including but not limited to overstay charges and charges for breaching the car park terms including leaving the car park without paying any unpaid charges which are due for the car. You also accept and acknowledge that in the event the Company is pursued for charges you have incurred outside of this contract with a third party and that third party seeks payment from the Company, then the Company can forward your contact details to the third party seeking payment.
6.2 Car parks are priced per calendar day. If a customer stays up to 2 hours beyond the exit time specified during the booking process you will not be charged an additional fee. If however, you leave the car park more than 6 hours after the exit time specified at time of booking you will be charged an ‘Overstay’ charge of 15 per day until you exit.
6.3 The overstay charge must be paid in full before you leave with your vehicle. Please note that this extra charge applies irrespective of the reason for your delayed return to the car park, unless your delayed return is caused by the demonstrable negligence of the Company.
6.4 If you have booked M&G parking you should only arrive in the hour indicated when you booked and stated in your booking confirmation. If you arrive at a different time the Company reserves the right to refuse to provide you with the M&G service and car parking.
6.5 The Company generally (irrespective of service provided) reserves the right to search your vehicle for security reasons.
6.6 All vehicles are parked at the owner’s risk. When you
have parked your vehicle, it is your responsibility to:
remove your possessions and ensure that any possessions you decide to leave in your vehicle are placed in a locked boot and are not on display.
6.7 The Company is not responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Company and its subcontractors do not accept any valuables or other articles for safe custody.
6.8 If CCTV cameras are installed in our car parks they are used to assist in the proper running of the car park. The CCTV cameras may also act as a deterrent to criminal activity. We do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed. If you believe that criminal damage has been caused to your vehicle/property you should report this to the police. In the event that there is any footage available, the Company would fully cooperate with any police investigation as needed.
6.9 While the Company uses reasonable endeavours to ensure that the vehicle was kept secure, the Company does not guarantee that they are a secure environment.
6.10 Vehicles must be parked, wholly, in the appropriate marked bays only. Additionally, vehicles must be parked in a manner so as not to cause any obstruction to other car park users. In case of other than M&G services provided to customers.
6.11 You must comply with all directional signage and other instructions when in the car park/M&G reception area.
6.12 For M&G bookings only, you should ensure that you leave with the Company employees or subcontractors only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Company and its subcontractors accept no liability for any loss or damage suffered by you where you leave other keys with us.
6.13 For M&G bookings only, by leaving your vehicle with the Company’s employees or subcontractors, you warrant that the vehicle is and at all times while in our custody shall be roadworthy, has a valid MOT, is appropriately taxed and is properly insured so as to comply with all relevant legislation in the United Kingdom. You hereby indemnify the Company and its subcontractors in respect of all claims, losses, damages, costs and expenses suffered by the Company or its subcontractors arising from any breach of this warranty. You accept liability for all harm suffered by third parties as a result of any breach of this warranty.
6.14 We reserve the right to refuse the admission of any vehicle to the car park for any reason whatsoever and may remove from the car park or move within the car park any vehicle by whatever method we consider reasonable.
6.15 We reserve the right to move vehicles within the car park, by driving or otherwise, to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of its parking facilities.
6.16 We additionally reserve the right, where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Company or otherwise as may be expedient.
6.17 No vehicle shall be towed into the car park and no work on or cleaning of vehicles by users or their agents is permitted in the car park.
6.18 No activity in connection with the selling, hiring or other disposal of vehicles shall be carried out in the car park.
6.19 If your vehicle battery is found to have inadequate
charge during the period it is held in our M&G storage car park, where
available, one of our trained staff may recharge your battery so that your
vehicle can be made ready for collection upon your return. This may incur a
charge.
Electric Vehicle
7.1 An electric vehicle charging booking shall be valid for a single charge of a minimum of 5 hours. We will aim to complete the charge during the last 24 hours of the dates that you have booked car parking for.
7.2 Where you have booked electric vehicle charging, you are required to leave the necessary charging cable, in good working order, in your vehicle when parking at your pre-booked car park. Failure to do so will result in your vehicle not being charged, and you will not be entitled to a refund for the charging service.
7.3 We do not guarantee that your vehicle will be fully
charged upon your return. The charging service is for 5 hours charge on
a minimum of a 7kw charger, and therefore, dependent upon your vehicle, this
may/may not result in a full charge.
Damage Notification and Complaints Procedure M&G
8.1 If your vehicle sustains damage while in the M&G car
park or if you lose your vehicle or any of your possessions from your vehicle
while it is in the M&G car park, you should:
8.2 M&G vehicle claims cannot be considered unless they are reported and documented prior to departure from the car park. We accept no liability for loss or damage, including any damage to your vehicles paintwork (including where caused by a third-party) unless proved to be caused by our negligence.
8.3 For M&G services only - the Company is responsible for ensuring that your car is driven in accordance with the law, and the Company and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Company’s employees and subcontractors who are providing the M&G parking service. The Company is not liable to you if your car is driven in accordance with the law, but in violation of any insurance ‘black box’ requirements or raises alerts on onboard computers and telematic systems, which are over and above the standard legislative requirements.
8.4 Reasonable adjustments may be made to your vehicle settings such as seat position, mirrors adjustments to allow our M&G drivers to move your vehicle to and from the storage locations.
General
8.5 We do not accept liability for any damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is with us from time to time.
8.6 If you wish to register a complaint about the service that you have received please do so in accordance with clause 1.8.
8.7 If your vehicle sustains damage while with us or if you
lose your vehicle or any of your possessions from your vehicle while it is with
us, you should:
9.1 If you fail to collect your vehicle more than 28 days
after the date which you have specified for exit in the booking then, we will
deem the vehicle to have been abandoned in the absence of a written
notification to us specifying the following:
9.2 We reserve the right to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered owner of the vehicle, to take steps ourselves to remove) and to dispose of or sell your vehicle.
9.3 Before disposing or selling an abandoned vehicle we will refer the matter to the appropriate authorities, which may include the local council, police and the DVLA. We will also affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle.
9.4 Where we sell an abandoned vehicle at auction, the
proceeds of sale will be applied in and towards satisfaction of all sums owing
to the Company. Any balance of these sales proceeds remaining after
satisfaction of such sums shall be held by us on behalf of the registered owner
of the vehicle and paid over on proof of entitlement.
Parking Contraventions – For other servicing excluding
M&G
10.1 In using the car park, you agree to abide by any additional terms that may be displayed in or around the car park. If on entry to the car park you are not willing to abide by the additional terms then please leave the car park immediately.
10.2 It is important to the effective management of the car
park:
that you do not park within a bay designated for a specific
purpose when you are not entitled to do so (e.g. parking in a space for the
disabled without an appropriate disability badge displayed or an entitlement to
use that space);
10.3 The following are not permitted in our car parks, and
we reserve the right to refuse to allow you to use the car park if you carry
out any of these activities in our car parks:
10.4 The use of this car park may be regulated by traffic orders or byelaws under which a charge will be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw.
10.5 If the equipment in the car park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.
10.6 If you park your vehicle either in a parking bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed or an entitlement to use that space) or if you park outside of a marked bay you will the Company reserves the right to charge you a fine of £20 per day (or such other fine as set out on the terms and conditions on entry to the car park). We may require you to pay this fine on exit from the car park.
10.7 If you breach these terms and conditions and incur any
additional charges, such as overstay charges or charges for parking in the
incorrect parking bay, we may use a third party to collect such charges from
you where you do not pay such charges on leaving the car park. Our third party
will send you a notice of any unpaid charges along with notice of how long you
have to pay those charges and any administrative fees payable. If you do not
pay the charges within the relevant timeframe, you will be issued with a
further notice which will set out any further charges payable by you as result
of your failure to pay. These charges will vary depending on what your initial
charge is payable for, with a minimum charge of £25 payable where you have
overstayed for under 24 hours. We recommend you carefully read any such notices
setting out the charges and payment dates, discounts may be stated for prompt
payment.
Events beyond the Company’s control
11.1 We do not accept liability for any failure by us to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, endemic, pandemic, natural and nuclear disaster, fire, adverse weather conditions, traffic, adverse traffic, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and/or cancellation or changes of schedules by airlines.
11.2 Except as expressly stated in these Terms, we shall not
be obliged to either refund any pre-payment by you, or make any other change to
your booking in the event that you wish to amend or cancel your booking due to
an event of the kind listed in paragraph 11.1.
Our liability to you
12.1 The Company will act with reasonable skill and care when providing services to you.
12.2 Nothing in these Terms limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.
12.3 Our liability to you for the provision of car parking shall be limited to £500.
12.4 Without prejudice to paragraph 8.5 of these Terms, we
do not accept liability for:
for theft of or from your vehicle unless you have entrusted the keys of your vehicle to the Company and then only provided that the keys have been used in order to carry out the theft or where such damage or theft is caused by the negligence of the Company or its agents or employees, and then only to the extent that the Company negligence has caused or contributed to the relevant damage or theft.
12.5 You should be aware that it is impossible to exclude
persons misbehaving from our car parks and that we cannot therefore guarantee
the security of your vehicle or its contents. Accordingly the Company, its
servants and agents will not accept liability in respect of any loss,
destruction, theft of or from, removal of or damage to the vehicle.
Variation of the terms and conditions
13.1 These Terms shall not be varied except in writing by
the Company director. Nothing said or done by any of our employees is be
capable of varying these Terms.
General
14.1 Each of these Terms shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.
14.2 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.
14.3 Nothing in these Booking and Payment Terms or the
Conditions of Parking affect your statutory rights.
Entire Agreement
15.1 These conditions sets out the entire agreement and all terms between the parties, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
15.2 Each party acknowledges that in entering into these
terms it does not rely on, and shall have no remedies for, any statement,
representation, assurance or warranty (whether made innocently or negligently)
that is not set out in this agreement.
Third party rights
16.1 Unless it expressly states otherwise, this agreement
does not give rise to any rights under the Contracts (Rights of Third Parties)
Act 1999 to enforce any term of this agreement.
LAW
17.1 This agreement and any dispute or claim (including
non-contractual disputes or claims) arising out of or in connection with it or
its subject matter or formation shall be governed by and construed in
accordance with the law of England and Wales.
Jurisdiction
18.1 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
if your vehicle is not ULEZ complaint we have to park your vehicle in non ULEZ area yard, which will take little bit more time than normal vehicle return on terminal.
THE FOLLOWING TERMS AND CONDITIONS (WHICH CAN ALSO BE VIEWED ON OUR WEBSITE – SEE www.airsideparking.uk ARE BINDING UPON BOTH YOU AND US WHEN ENTERING INTO A CONTRACT FOR OUR SERVICES. PLEASE ENSURE YOU READ THIS CAREFULLY. IF YOU HAVE ANY QUESTIONS ABOUT THE TERMS AND CONDITIONS, PLEASE RAISE THESE BEFORE YOU ENTER INTO ANY CONTRACT WITH US AS BY SIGNING ANY AGREEMENT WITH US YOU ARE DEEMED TO HAVE READ AND ACCEPTED THE BELOW TERMS. ANY USE OF THE TERM ‘US’ IS WITH REFERENCE TO AIRSIDE PARKING LIMITED REFERENCE TO ‘CUSTOMER’ IS WITH REFERENCE TO YOU.
BOOKING & SERVICE
1.1 A BOOKING MADE EITHER THROUGH OUR WEBSITE OR VIA AGENT DEEMED TO BE ACCEPTED BY US WHEN CONFIRMATION OF THE BOOKING HAS BEEN SENT TO THE CUSTOMER BY E-MAIL. ALL TERMS AND CONDITIONS SET OUT IN THIS DOCUMNET ARE DEEMED TO HAVE BEEN ACCEPTED AT THE POINT CONFIRMATION IS MADE.
1.2 WHILST EVERY EFFORT IS MADE TO ENSURE THAT COLLECTIONS AND DELIVERIES OF VEHICLES ARE MADE AT THE REQUESTED TIMES, WE DO NOT ACCEPT ANY RESPOSIBILITY FOR DELAYS CAUSED AS A RESULT OF CIRCUMSTANCES BEYOND OUR CONTROL, SUCH AS TRAFFIC CONGESTION, DELAYED FLIGHTS, ROAD ACCIDENTS, SECURITY ALERTS, SEVERE WEATHER CONDITIONS, LUGGAGE DELAYS, IMMIGRATION DELAYS, PASSPORT EXPIRATIONS, ETC. THIS LIST IS NOT EXHAUSTIVE.
PAYMENT
2.1 FULL PAYMENT OF THE BOOKED SERVICE IS DUE PRIOR TO THE COMMENCEMENT OF THE SERVICE.
2.2 ANY EXTENDED DAYS OR PART DAYS WILL BE CHARGED AT A DAILY RATE OF £15.00. THIS AMOUNT IS CHARGED IN ADDITION TO THE INITIAL BOOKING FEE. ANY ADDITIONAL PAYMENT MUST BE MADE IN FULL PRIOR TO THE RETURN OF THE VEHICLE.
2.3 IF YOUR RETURN TIME PASSES MIDNIGHT FROM YOUR ACTUAL PAID BOOKING DATE, AND YOUR CAR NEEDS TO BE DELIVERED AFTER MIDNIGHT, AN ADDITIONAL CHARGE OF £30.00 IS PAYABLE.
CANCELLATIONS AND CURTAILMENT
3.1 A BOOKING MAYBE CANCELLED UP TO 24 HOURS PRIOR TO THE DATE FOR WHICH THE SERVICE HAS BEEN BOOKED. SHOULD YOU EXERCISE THIS RIGHT, THEN YOU NEED TO EXERCISE THIS IN WRITING. YOU CAN EMAIL US AT ADMIN@AIRSIDEPARKING.UK .A FULL REFUND LESS £25.00 ADMINISTRATION COST, WILL BE MADE IF BOOKED DIRECTLY TO AIRSIDE OTHERWISE CUSTOMER NEED TO CONTACT BOOKING AGENT FOR THE REFUND.
3.2 NO REFUNDS WILL BE GIVEN FOR ANY CANCELLATIONS OR NON-USE OF OUR SERVICE MADE WITHIN 24 HOURS OF THE DAY OF TRAVEL.
3.3 ANY CUSTOMER WISHING TO CURTAIL THE LENGTH OF STAY FOR A SERVICE ONCE THAT SERVICE HAS COMMENCED, WILL BE LIABLE TO PAY THE FEE FOR THE WHOLE OF THE SERVICE BOOKED.
3.4 ANY ALTERATIONS MADE WITHIN 24 HOURS OF DEPARTURE AND DURING THE DURATION OF STAY, WILL INCURE A CHARGE OF £20.00 FOR EACH AND EVERY AMENDMENT MADE. ALL AMENDEMENTS MUST BE VIA E-MAIL AND WILL ONLY BE VALID ONCE YOU HAVE RECEIVED A CONFIRMATION EMAIL FROM US ACCEPTING THE SAME.
LIABILITIES AND OTHER TERMS
4.1 OUR INSURANCE COVERS OUR LEGAL LIABILITIES.
4.2 VEHICLES AND MOVEABLE ITEMS WHICH ARE LEFT UNATTENDED, ARE LEFT ENTIRELY AT THE OWNERS RISK WHILST THE VEHICLE IS IN OUR POSSESSION.
4.3 NO CLAIM FOR DAMAGE CAN BE MADE UNLESS THE DAMAGE WAS BROUGHT TO THE ATTENTION OF OUR REPRESENTIVE UPON COLLECTION OF YOUR VEHICLE ON YOUR RETURN AND WRITTEN NOTIFICATION IS GIVEN TO YOU AT TIME.
4.4 WE ACCEPT NO LIABILITY FOR MECHANICAL, STRUCTUAL OR ELECTRICAL FAILURE OF ANY PART OF YOUR VEHICLE, INCLUDING WINDSCREENS, GLASS CHIPS, LIGHTS, CLUTCHES, TYRES AND IN PARTICULAR ALLOY WHEELS HOWSOEVER CAUSED. THIS LIST IS NOT EXHAUSTIVE.
4.5 WE ACCEPT NO LIABILITY FOR ANY LOSS OR DAMAGE WHATSOEVER UNLESS PROVED TO BE CAUSED BY THE NEGLIGENCE OF OUR EMPLOYEES.
4.6 YOUR VEHICLE MUST BE TAXED AND COMPLY WITH THE ROAD TRAFFIC ACT 1988. THIS IS DEEMED BY US TO BE THE CASE FOR THE WHOLE DURATION WHILST THE VEHICLE IS IN OUR POSSESSION.
4.7 WE ACCEPT NO LIABILITY FOR ANY LOSS OR DAMAGE IN RESPECT OF ANY ADDITIONAL KEYS SUCH AS HOUSE KEYS ANDOR ALARM FOBS. ONLY THE CAR KEY SHOULD BE GIVEN.
4.8 IN THE EVENT THAT THE CAR SUSTAINS A PUNCUTURE WHILST IN OUR POSSESION (INCLUDING SLOW PUNCTURES), WE RESERVE THE RIGHT TO CHARGE EITHER TO INFLATE THE TYRE, OR FOR THE CHANGING OF THE TYRE TOGETHER WITH ANCILLARY COSTS. WE DO NOT ACCEPT LIABILITY FOR PUNCTURES WHILST IN OUR CUSTODY.
4.9 IN THE EVENT THAT THE VEHICLE DOES NOT START DUE TO A FLAT BATTERY, WE RESRVE THE RIGHT TO CHARGE FOR ANY TIME SPENT OR COSTS INCURRED WITH THIRD PARTIES TO START YOUR VEHICLE. WE RESERVE THE RIGHT TO CHARGE FOR OUR TIME IN RE-STARTING IT BUT WILL ATTEMPT TO CONTACT YOU VIA TELEPHONE AND/OR EMAIL TO OBTAIN YOUR AUTHORITY. IF YOU DO NOT RESPOND WITHIN 6 HOURS OF BEING CONTACTED, WE WILL PROCEED WITH ANY WORK WE DEEM NECESSARY IN ORDER TO JUMP START THE VEHICLE. ANY CHARGES WE INCUR WILL BE PAYABLE BY YOU.
4.10 WE REQUIRE THE CUSTOMERS TO HAVE A SPARE KEY FOR THEIR VEHICLE, WHICH WE REQUIRE THE CUSTOMER TO TAKE WITH THEM.
4.11 DURING CERTAIN BUSY PERIODS OR LENGHTY PERIODS OF STAY, YOUR CAR MAY BE PARKED IN ANY ONE OF OUR SECONDARY COMPOUNDS WHICH COULD BE UP TO 15 MILES AWAY (ONE WAY), DEPENDING ON WHICH TERMINAL YOU HAVE DROPPED YOUR VEHICLE OFF TO. HOWEVER, PARTS OF THE CAR PARKS ARE OPEN TO THE PUBLIC AND WHILST STAFF HAVE INSTRUCTIONS TO REMOVE ANYONE NOT AUTHORISEDTO BE ON THE PREMISES, THE COMPANY CANNOT GUARANTEE THE SECURITY OF YOUR VEHICLE NOR ITS CONTENTS. PLEASE NOTE THE SECURITY LEVEL AT THESE SECONDARY COMPOUNDS MAY NOT BE AT THE SAME LEVEL AS THE MAIN COMPOUND WHERE WE STORE MOST OF OUR VEHICLES.
4.12 IN THE EVENT THAT YOUR VEHICLE NEEDS TO BE REPAIRED AS A RESULT OF OUR NEGLIGENCE, THE REPAIRS MUST BE CARRIED OUT BY OUR OWN APPROVED ORGANISIATION. WE WILL NOT AUTHORISE OR AGREE FOR ANY WORKS TO BE CARRIED OUT BY DEALERSHIPS EVEN IN THE EVENT OF THE VEHICLE FOREGOING ITS WARRANTY. THE COMPANY RESERVES THE RIGHT TO UNDERTAKE REPAIRS ON YOUR BEHALF, IN A MANNER WHICH RESTORES THE VEHICLE TO THE CONDITION IN WHICH IT ARRIVED AT THE CAR PARK AND WILL USE REASONABLE ENDEAVOURS TO ENSURE THE REPAIRS ARE PROPORTIONATE AND REASONABLE.
EXCLUSION AND LIMITS OF RESPONSIBILITY
5.1 ANY VEHICLES PARKED BY THE CUSTOMER PERSONALLY AT A CAR PARK/HOTEL ARE PARKED ENTIRELY AT THEIR OWN RISK.
5.2 LOSS OR DAMAGE TO THE VEHICLE OR ITS CONTENTS MUST BE COVERED BY YOUR (CUSTOMERS) OWN INSURANCE. NO VEHICLES WILL BE COVERED FOR THEFT/FIRE/FLOOD/MALICIOUS DAMAGE OR ANY ACT OF NATURE WHILST THE VEHICLE IS PARKED IN OUR CUSTODY.
5.3 ANY INDIRECT/DIRECT LOSS AS A RESULT OF DAMAGE OR LOSS TO THE VEHICLE (SUCH AS LOSS OF EARNINGS/MISSED FLIGHTS ETC.) IS NOT COVERED.
5.4 WE WILL NOT PAY MORE THAN £1,000 FOR LOSS OF OR DAMAGE TO THE VEHICLE.
5.5 WE ENDEAVOUR TO DELIVER YOUR VEHICLE BACK TO YOU WITHIN 45 MINS OF YOUR REQUESTED DELIVERY TIME DEPENDING ON TRAFFIC, WEATHER CONDITIONS, ETC.
5.6 WE WILL NOT BE HELD LIABLE FOR ANY DELAYED OR MISSED FLIGHTS/CAR HIRE CHARGES AS A DIRECT OR INDIRECT RESULT OF THEIR BEING ANY NON-PERFORMANCE OF OUR SERVICE.
5.7 WE WILL NOT BE RESPONSIBLE FOR ANY DISCOLOURING OF PAINTWORK OR DENTS OR SCRATCHES THAT MAY BECOME VISIBLE AFTER A CAR WASH/RAINFALL.THIS IS REGARDLESS OF WHETHER THE DENTS OR SCRATCHES ARE MENTIONED IN THIS DOCUMENT OR NOT.
5.8 WE ARE UNABLE TO ACCEPT VEHICLES THAT ARE FITTED WITH A ROOF LUGGAGE BOX THAT DO NOT FALL UNDER THE HEIGHT RESTRICTIONS WITHIN THE AIRPORT CAR PARKS. IN THE EVENT OF A CUSTOMER BOOKING THE SERVICE WITH A VEHICLE FITTED WITH A ROOF LUGGAGE BOX, THE COMPANY WILL NOT ACCEPT LIABILITY FOR ANY DAMAGE TO THE ROOF LUGGAGE BOX.
5.9 THE INTERNAL CONDITION OF THE CAR IS NOT CHECKED AT ANY TIME AND NO RESPONSIBILITY IS ACCEPTED FOR THE INTERIOR CONDITION.
5.10 WE WILL NOT BE HELD RESPONSIBLE FOR ANY CLAIMS OF ANY NATURE ABOVE £750.00, INCLUDING ANY ALLEGED DENTS, BUMPS AND SCRATCHES.
5.11 WE WILL NOT BE RESPONSIBLE FOR ANY MINOR SCRATCHES OR DENTS (WHETHER MARKED ON THE DOCUMENT OR NOT), WHICH MAY NOT BE VISIBLE DURING AN INSPECTION OF THE VEHICLE WHICH MAY TAKE PLACE DURING THE HOURS OF DARKNESS OR ADVERSE WEATHER CONDITIONS.
5.12 PLEASE NOTE THAT UNDER THE TERMS OF OUR INSURANCE POLICY, WHILE YOUR CAR IS PARKED WITH US ANY INCIDENTS OF THEFT OR DAMAGE HOWSOEVER CAUSED WILL BE COVERED BY YOUR OWN INSURANCE POLICY. I.E. YOUR OWN INSURANCE APPLIES.
CUSTOMER RELATIONS PROCEDURE
IF THERE ARE ANY CONCERNS OR ISSUES YOU WISH TO RAISE TO INVESTIGATE FURTHER PLEASE UNDERTAKE THE FOLLOWING:
A WRITTEN CORRESPONDENCE NEEDS TO BE MADE VIA EMAIL/LETTER/TO OUR OFFICE (ALL CORRESPONDENCE DETAILS ARE AVAILABLE ON THE CUSTOMER COPY COUPON RECEIPT).
A MEMBER OF OUR CUSTOMER RELATIONS TEAM WILL ENDEAVOUR TO RESPOND TO YOUR QUERY WITHIN A MAXIMUM 10 WORKING DAYS.
PLEASE NOTE THAT ALL MATTERS WILL BE DEALT WITH IN WRITING AND ANY INCIDENTS/ISSUES RAISED WHILST PICKING OR DROPPING YOUR VEHICLE NEED TO BE MADE IN WRITING. NO ACCEPTANCE OF LIABILITY CAN BE MADE UNTIL THE MATTER IS THOROUGHLY INVESTIGATED.
CHANGING THE CONDITIONS
6.1 THESE CONDITIONS WILL REMAIN IN FORCE UNLESS THE CHANGE IS MADE IN WRITING BY US.
ENTIRE AGREEMENT
7.1 THIS AGREEMENT IS THE ENTIRE AGREEMENT BETWEEN THE PARTIES AND ANY REPRESENTATIONS MADE OUTSIDE OF THIS AGREEMENT IN WRITING OR VERBALLY ARE EXCLUDED
JURISDICTION
8.1 ALL CLAIMS OR DISPUTES ARISING UNDER THIS AGREEMENT WILL BE GOVERNED IN ACCORDANCE WITH THE LAWS OF ENGLAND AND WALES WHERE THE ENGLISH AND WELSH COURTS WILL HAVE EXCLUSIVE JURISDICTION IN RESPECT OF ANY DISPUTES ARISING OUT OF THIS CONTRACT.
